A collection of videos to help CIOs, IT managers and supervisors, and MSP owners work more compassionately and productively with their team.
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Important Leadership Skills for IT Managers and Supervisors
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Being an IT manager …
1
How to Set Customer Expectations
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Setting clear custom…
2
Examples of Informational Listening: Customer Service Tips for IT Pros
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Informational listen…
3
Public Speaking for IT Professionals
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You can learn to mas…
4
Customer Retention Strategies for MSPs
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MSP and TSP owners: …
5
How to Be Assertive at Work for IT Pros
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Being assertive at w…
6
Leadership Skills to Develop for CIOs, IT managers, and MSP Owners
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Your leadership skil…
7
Persuasion Techniques for CIOs, IT Managers, and IT Pros
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Your persuasion skil…
8
3 Secrets of Powerful Time Management for CIOs, IT Managers, and IT Pros
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Powerful time manage…
9
5 Conflict Resolution Styles IT Professionals Need to Succeed
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In a perfect world, …
10
How to Be an Effective Communicator at Work Tips for IT Pros
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To effectively commu…
11
How to Deal with Someone Who Doesn't Respect Boundaries
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We all have boundari…
12
Collecting Customer Service Feedback: Tools for CIOs, IT managers, and MSP Owners
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Links mentioned in t…
13
Leadership Concepts for IT Managers
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Leadership extends b…
14
How to Create a Positive Workplace Culture
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As a CIO, IT manager…
15
Unleash Your Influence: Persuasion Tricks For CIOs, It Managers, And MSP Owners
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Read the blog post f…
16
Compassionate Team Building for Workplace Success
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17
How to Build a Compassionate IT Service Culture
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18
How Will AI Affect Jobs in IT: How to Prepare for an AI Future
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19
Essential Skills for Leading Exceptional IT Teams
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20
Mindfulness Practices for IT Managers: How to Lead with Focus and Clarity
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21
10 Leadership Mistakes IT Managers Make (And How to Fix Them)
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22
The Fine Art of Collaboration How IT Teamwork Can Get Things Done
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23
Why Continuing Education Separates Great IT Pros from the Rest
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24
Influence vs. Manipulation: The Hidden Line in IT Customer Service and Leadership
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25
Three Rules for Dealing with Unreasonable People at Work
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26
Three Critical Factors in Self-Care and Stress Management for IT Managers and Supervisors
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27
Three Critical Rules for Good Listening Based on the Wisdom of Tommy Norris
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28
The Support Ticket Protocol That Will Transform Your IT Team’s Reputation
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29
3 Aphorisms for 2026: Personal Leadership Principles
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30
The Power of Saying Thank You
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31
Working with People You Don't Like
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32
Why Great IT Leaders Fail: The Hidden Traps You Can't See
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33
You Just Got Promoted to IT Manager - Now What?
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34
Why Smart IT Pros Are Sometimes Hard to Work With (And How to Fix It Fast)
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35
AI vs. Humans in Customer Service? You’re Asking the Wrong Question
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36
The 30-Minute Surprise Every MSP Should Learn From
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37
How to Train Technicians and Engineers on People Skills: Three Critical Success Factors
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38
IT Customer Service in the Age of AI
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39
Creating a Customer-Centric Culture in IT Departments
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40
The Importance of Customer Service Certifications for IT Professionals
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41
Intellectual Humility: The Most Underrated Skill in IT Leadership
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42
Top 5 Leadership Skills Every IT Leader Should Master
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43
Difficult Conversations in IT
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44
How the Expertise Trap Traps You
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45
The Bystander Effect in IT: Why Good People Stay Silent When They Should Speak Up
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46
How to Provide Great Customer Service Without Being a Pushover
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47
Internal Customer Service Doesn't Stay Internal: Why Great Service Shouldn’t Stop at the Office Door
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48
Integrity, Inner Peace, and a Pack of Cigarettes
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